Returns & Refund Policy
The following reasons are covered by our 90 day
FULL COVERAGE Return/Exchange Policy.
We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
You received the incorrect photo charm. If the picture’s appearance is different from the photo provided to 4FunGift.
Like the Picture is misprinted, the thread comes off, etc. (We will only exchange the item(s) for the same product, or the item(s) of equal or lesser value.)
Non-refundable
Refunds cannot be given if the fault is a result of your own actions such as product misuse or During the delivery process, you submitted the wrong shipping address on the order or if personalization is misspelled, or if you upload a low-resolution image or choose the wrong size product.
Our guaranty
We provide buyers with 100% quality personalized products before shipping will re-check the quality and accuracy of each item, to provide you with tailored gifts.
If your order has a quality problem, you can return it in its new condition and original packaging for a timely replacement or immediate full refund.
If you meet our 90-day return standard, we will fully pay for your return freight, please contact our customer service after the product is sent out, and submit the freight payment voucher.
Refund policy for orders placed on 5/31/2023 3 am EST -6/15/2023 3 am EST not delivered on Independence Day
We promise that orders placed on 5/31/2023 3 am EST -6/15/2023 3 am EST will be delivered before Independence Day. lf the goods are not delivered within the time-limit, please notes:
1. For orders that have not been produced or shipped, we will unconditionally refund the full amount.
2. For orders that have been produced but not shipped, we will charge 20% customization fee of the order, and the remaining amount will be refunded to your payment account.
3. For orders that have been produced and shipped. we will charge 40% customization fee + transaction fee of the order, and the remaining amount will be refunded to the payment account
4. Delays caused by force majeure factors such as bad weather and the epidemic do not constitute a refund condition. We will present a 20% no-threshold coupon for your next order.
Attention:
The INDEPENDENCE DAY DELIVERY GUARANTEE is only available for products on the Independence Day page.
Order production：
Once your order has been submitted, we will immediately start the production of personalized products.
Please note that :
1. Within 12 hours after placing an order, if you consult customer service online or email to 4FunGift, cancellation of orders is acceptable, and can get a full refund.
2. Within 12-24 hours after placing an order, the order enters the production time.
If you need to cancel the order, your order is subject to a 50% restocking fee, so 50% of the order amount will be returned.
3. Within 24-48 hours after placing an order,
if you need to cancel the order, 20% of the order amount will be returned.
4. More than 48 hours after the order is placed, unable to set cancellation order.
5. After shipment: unable to set cancellation order.
Return Process:
You can send us an email to support@4fungift.com to give details of your order.
1. You must first contact the 4FunGift customer service team by email.
Please contact one of our customer service representatives to request a return authorization and return instructions.
2. Please follow the instructions provided by our customer service team
3. Packages returned should be new and unworn, and they should be in the original condition when you received them
4. Please include a sheet of paper with your order number and email information
5. Returns will be processed within 3 business days of receipt of your item Once your return has been processed you will receive an email notification.
Please note that payment processing is beyond our control and it may take up to 7-10 business days to deposit funds into the account you use at checkout.
6. Return address (for receiving returns only):
John Miller (4FunGift）
our warehouse address:
34 W BLACK HORSE PIKE, Williamstown,
NJ,08094
US
Alternatively, we may offer to reprint (if applicable) and resend the item free of charge. Please note it is not our policy to offer both a refund and a resend.
If you have other problems with your order, please contact the 4FunGift customer service team at +1(541)722 8768.
4fungift.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.